Xinping Li

How long will it take for my order to arrive? 📦

I process and ship orders within 1-3 business days from California. Once shipped, please allow 1-2 weeks for domestic delivery.

If your order hasn’t arrived within this timeframe and you believe it may be lost, please reach out via email, and I’ll do my best to assist you. Thank you for your patience and support!

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Why are the shipping rates so high?

As a small business, I can’t offer the same low shipping rates as large companies that ship in bulk. However, I always strive to keep shipping costs as low as possible while ensuring your items arrive safely.✨ Thank you for supporting a small business! Every order is packed with care and love. 

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I didn't receive an order confirmation email. 

Please check your junk or spam folder—sometimes emails get stuck there. If you still can’t find it, feel free to email me, and I’ll resend the confirmation. 📩

 

Do you accept returns, exchanges, or cancellations?

Unfortunately, I do not accept returns, exchanges, or cancellations. Please double-check your order before placing it. Thank you for your understanding! 🙏

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My package is damaged or missing. What should I do?

I take great care in packaging orders and use “DO NOT BEND” stamps on rigid mailers to help protect them. However, once shipped, packages are out of my control.

If your order arrives damaged, please email me, and I’ll work with you to find a solution.

If your order hasn’t arrived within the expected time, please reach out, and we’ll try to track it down together. Missing packages often make their way back to me.

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I'm missing an item from my order.

If something is missing from your order, please email me, and I’ll send out the missing item as soon as possible. I appreciate your patience! 💕

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Will there be additional fees or taxes on my order?

Depending on your location, customs fees or import taxes may apply. These fees are the responsibility of the customer and are not included in the product price or shipping cost.

By placing an order, you agree to these terms.

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Sticker Mail

Sticker Mail is a low-cost shipping option for sticker-only orders! Stickers are small enough to be sent as standard letter mail, making this the most affordable option.

​Important:

• Sticker Mail does not include tracking and is sent in a standard, non-reinforced envelope. ✉️

• If you prefer tracked shipping, please select a different shipping option at checkout. 🚚

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If your question is not listed above, feel free to email me here and I will get back to you as soon as I can!